Refund policy

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any question at

Exchanges and returns

Because we carry beauty products only, we don't accept exchanges and returns unless the items are damaged or if you received the wrong items. 


MINĒRA porcelain is extremely strong and could literally last you several lifetimes before breaking down. Its natural, matte texture gives it a solid grip, so you have little chance of dropping it. But since porcelain is not very resistant to impact, if you have the misfortune to break it, we have provided for the blow thanks to our 2 year Worry-Free Plan. During this period, if you unintentionally drop and break your MINĒRA, send a photo of the broken porcelain along with your contact details and proof that you bought the 20$ plan (full name, email, address) to and we will replace it free of charge.